A nurse manager is delegating a new, complex task to the unit secretary. Which strategies should the manager use? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) Begin the instruction with a statement such as "It would be good if you could help me with this project."
B) Make eye contact with the secretary when explaining the task.
C) Talk to the secretary in person rather than by telephone or in an email.
D) Introduce the generalities of the task with a promise that details such as a time line will follow shortly.
E) Discuss the importance of the task to the organization.

Question

Quizplus · Accepted Answer

1. The manager should use a more direct "I" statement such as, "I need for you to take the lead on this project."
2. Eye contact helps to ensure that the secretary is attending to the information presented.
3. Face-to-face communication will be necessary for explanation and questions.
4. It is important to have all the critical information available so that the delegate can make a logical decision about the task.
5. It is important to let the delegate know the importance of the task.

A Nurse Manager Is Delegating a New, Complex Task to the Unit