A nurse makes a medication error and notifies the client's physician. The physician berates the nurse over the phone and states, "You are an idiot." How should the manager deal with this situation? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) Tell the nurse to go home for the rest of the day.
B) Have the nurse call the physician back and demand an apology.
C) Document the facts of the encounter.
D) Privately tell the physician that the behavior was bullying.
E) Confront the physician during rounds and demand an explanation.

Question

Quizplus · Accepted Answer

1. There is no reason for the nurse to go home.
2. The manager should not anger both parties more by creating another immediate encounter.
3. The facts of the encounter must be documented.
4. The manager should name the behavior.
5. The manager should speak to the physician in a civil manner.

A Nurse Makes a Medication Error and Notifies the Client's