The nurse manager on the obstetrical unit is adopting Total Quality Management (TQM). Which characteristics are associated with TQM? Note: Credit will be given only if all correct choices and not incorrect choices are selected. Select all that apply.
A) Boundaryless collaboration
B) Involve the total organization
C) Focus on client
D) Identify key processes
E) Use quality tools and statistics for measurement

Question

Quizplus · Accepted Answer

1. Boundaryless collaboration is one of the six themes of the Six Sigma quality management program.
2. Involving the total organization is a characteristic associated with TQM.
3. Focusing on the client is a characteristic associated with TQM.
4. Identifying key processes is a characteristic associated with TQM.
5. Using quality tools and statistics for measurement is a characteristic associated with TQM.

The Nurse Manager on the Obstetrical Unit Is Adopting Total