A disagreement has arisen between two staff nurses. Both have discussed the situation with the manager. The manager feels that that problem is likely self-solving. How should the manager approach this situation? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) Allow some time to pass to see if the situation resolves.
B) Support both nurses as they work through this issue.
C) Provide any resources the nurses may need to help solve the problem.
D) Intervene if the problem begins to impact client care.
E) Ignore the situation.

Question

Quizplus · Accepted Answer

1. Many situations resolve themselves with time.
2. Support from the manager is important and may lead to self-solving of the problem.
3. Depending on the problem, the nurses may need information, time off, or problem-solving practice.
4. The manager should intervene if client care begins to suffer.
5. The manager must manage this situation.

A Disagreement Has Arisen Between Two Staff Nurses