Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?
A) Utilizing fewer facilitating products
B) Utilizing technological tools like computers and automated systems
C) Cross-training and sharing employees
D) Using customers to provide services

Question

Quizplus · Accepted Answer

Utilizing fewer facilitating products would likely decrease service efficiency and capacity, making it an unacceptable option when trying to manage capacity during high demand.

Which of the Following Would NOT Be Considered an Acceptable