Which of the following is not one of the types of business processes that should be considered,according to Kaplan and Norton,when considering the Process Perspective of the Balanced Scorecard?
A)Customer management processes.
B)Business continuity processes.
C)Operations management processes.
D)Regulatory and social processes.
E)Innovation processes.

Question

Quizplus · Accepted Answer

According to Kaplan and Norton, the types of business processes that should be considered when considering the Process Perspective of the Balanced Scorecard are customer management processes, operations management processes, regulatory and social processes, and innovation processes. Business continuity processes are not specifically mentioned as a type of process to consider.

Which of the Following Is Not One of the Types