Using the value-chain model, which of the following primary activities is performed last, as inputs are transformed into outputs?
A) Research and development
B) Marketing and sales
C) Logistics
D) Production
E) Customer service

Question

Quizplus · Accepted Answer

Customer service is the last primary activity in the value chain model, focusing on supporting the product after it has been sold to ensure customer satisfaction and retention.

Using the Value-Chain Model, Which of the Following Primary Activities