A client states to her worker during their first meeting "My last worker was wonderful,I really liked it when he came by".What would be the best response for the worker?
A)"It sounds like you might miss him.What did you like about him?"
B)"It sounds like he let you get too close to him".
C)"It sounds like you really liked him,I wonder if he really helped you?"
D)"It is not appropriate for me to discuss previous workers with you".

Question

A client states to her worker during their first meeting "My last worker was wonderful,I really liked it when he came by".What would be the best response for the worker?​
A)"It sounds like you might miss him.What did you like about him?"
B)"It sounds like he let you get too close to him".
C)"It sounds like you really liked him,I wonder if he really helped you?"
D)"It is not appropriate for me to discuss previous workers with you".

Quizplus · Accepted Answer

Option A acknowledges the client's positive experience with their last worker and invites them to share more about what they liked. This shows the worker is actively listening to the client and is open to building a good relationship. Option B may sound judgmental or accusatory, option C is a good start but could benefit from the worker asking more about how the previous worker provided assistance, and option D is correct in terms of professionalism, but doesn't engage with the client's comment.

A Client States to Her Worker During Their First Meeting