Investment in technology has allowed FIs to lower the amount of non-interest income as a percent of total operating income.

Question

Quizplus · Accepted Answer

Investment in technology by Financial Institutions (FIs) primarily aims to enhance efficiency, reduce costs, and improve customer service, rather than directly lowering the amount of non-interest income as a percent of total operating income. Non-interest income includes fees and other charges that are not related to the interest earned on loans, and technology investments do not inherently reduce this income stream.

Investment in Technology Has Allowed FIs to Lower the Amount