Which of the following best defines organizational citizenship behaviour?
A)It refers to exhibiting behaviours of nationalism in the workplace that result in the formation of affinity groups.
B)It refers to work behaviour that goes beyond job expectations to help others or aid the organization.
C)It refers to the modifying organizational rules and norms to fit one's beliefs and expectations.
D)It refers to a form of workplace deviance that seeks to correct perceived injustices.

Question

Quizplus · Accepted Answer

Organizational citizenship behaviour (OCB) is defined as work behaviour that goes beyond job expectations to help others or aid the organization. Examples of OCBs include volunteering for extra duties or assignments, assisting coworkers without being asked, and being courteous and considerate to others. OCBs are important for promoting a positive work environment and contributing to the success of the organization.

Which of the Following Best Defines Organizational Citizenship Behaviour