_____ is a term given to the display and management of appropriate emotions as part of fulfilling job responsibilities.
A)Fundamental attribution error
B)Cognitive dissonance
C)Emotional labour
D)Emotional intelligence

Question

Quizplus · Accepted Answer

Emotional labour is the term given to the display and management of appropriate emotions as part of fulfilling job responsibilities. It refers to the effort involved in managing one's emotions in order to meet the expectations of a job role or customer service. This can include suppressing negative emotions, displaying positive emotions and expressing emotions that are not necessarily felt. Examples include customer service representatives having to remain calm and courteous in dealing with difficult customers, and healthcare providers having to show empathy and understanding towards patients even when they are feeling stressed or overwhelmed.

_____ Is a Term Given to the Display and Management