The nurse is caring for a patient who is verbally aggressive. What is the nurse's best response to the patient's behavior?

Question

Quizplus · Accepted Answer

2. Nurses must convey a sense of confidence and competence in their ability to provide care. This can be difficult in situations in which a patient becomes angry and hostile. However, it is important for the patient to see staff as composed and able to provide support and care, despite difficult behaviors that arise. The nurse is displaying confidence when stating, "This behavior is unacceptable. I am here to help you." This statement sets boundaries between the nurse and patient, as well as using techniques of therapeutic communication. Asking the patient why the patient is mad at the nurse does not convey confidence. The other answer choices are threatening, inappropriate, and do not reflect confidence in the nurse's ability to care for the patient.

The Nurse Is Caring for a Patient Who Is Verbally