A firm can effectively use its operations function to yield competitive advantage through all of the following except
A) customization of the product
B) setting equipment utilization goals below the industry average
C) speed of delivery
D) constant innovation of new products
E) maintaining a variety of product options

Question

Quizplus · Accepted Answer

Setting equipment utilization goals below the industry average does not provide any competitive advantage as it may lead to inefficiencies and higher costs. The other options (customization, speed of delivery, innovation, and product variety) are all potential ways for the operations function to contribute to competitive advantage.

A Firm Can Effectively Use Its Operations Function to Yield