A successful TQM program incorporates all of the following except
A) continuous improvement.
B) employee involvement.
C) benchmarking.
D) centralized decision-making authority.
E) just-in-time.

Question

Quizplus · Accepted Answer

A successful TQM program requires decentralized decision-making authority to empower employees and foster continuous improvement. The other choices (A, B, C, and E) are all key components of a TQM program.

A Successful TQM Program Incorporates All of the Following Except