An airline ticket counter, with several agents for one line of customers, is an example of a
A) single channel, single phase system.
B) single channel, multiphase system.
C) multichannel, single phase system.
D) multichannel, multiphase system.
E) multichannel, cross-phase system.

Question

Quizplus · Accepted Answer

In this scenario, there are multiple agents (channels) for one line of customers, making it a multichannel system. However, all the customers are going through the same process (checking in or purchasing a ticket), so it is a single phase system. Therefore, the correct option is a multichannel, single phase system, option C.

An Airline Ticket Counter, with Several Agents for One Line