In the balanced scorecard, the learning and growth perspective addresses which of the following questions?
A) "To achieve our mission, how will we sustain our ability to change and improve?"
B) "To succeed financially, how should we appear to our shareholders?"
C) "To satisfy our shareholders and customers, in what business process must we excel?"
D) "To achieve our mission, how should we appear to our customers?"

Question

Quizplus · Accepted Answer

The learning and growth perspective focuses on the organization's ability to innovate, improve, and learn, which is essential for sustaining change and improvement.

In the Balanced Scorecard, the Learning and Growth Perspective Addresses