It was 8:00 A.m.on Saturday morning.Liz just learned that her well-meaning cousins were headed over to help her unpack her household.She had just moved back to Chicago from the west coast.Were they really planning to work,or were they expecting brunch? A bagel and pastry shop was just up the road.She would call in a food order.When she arrived to pick up,it was not what she ordered.The store associate quickly made it right,and offered an extra dozen bagels to make-up for the mistake.There was no need to check with the supervisor,as the employee was _______________ to make decisions that translate into good customer service.
A)structured
B)empowered
C)asked by the customer
D)deputized

Question

Quizplus · Accepted Answer

The word "empowered" means given the authority or power to do something. In this case, the store associate was able to make a decision on their own to make things right for the customer without having to check with a supervisor. This demonstrates that the employee was empowered to provide good customer service.

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