A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case?
A) The employees face few challenges already.
B) The costs of employee errors are severe.
C) The scope for employee errors is minimal.
D) The employees do not engage in multitasking.
E) The information-processing requirements of the job are minimal.

Question

Quizplus · Accepted Answer

Simplifying the jobs would be beneficial in this case because the survey found that employees constantly worry about making mistakes. If the jobs were simplified, the scope for employee errors would decrease, reducing the costs associated with employee errors.

A Survey of Employee Satisfaction Among a County's 9-1-1 Dispatchers