You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online employee training system called Star Service would be helpful. Employees would log on to Star Service for 15 minutes every two weeks to watch videos and answer quiz questions. Where in your report should you mention your recommendation to purchase access to Star Service?
A) in the executive summary
B) in an appendix
C) in the back matter
D) in the results sections

Question

Quizplus · Accepted Answer

The recommendation to purchase access to Star Service should be mentioned in the executive summary as it is a key point that should be highlighted up front to grab the attention of the reader and provide a quick overview of the main recommendation.

You Are Writing a Recommendation Report About How to Improve