When controls are confusing or too sophisticated for employees, the supervisor should:
A) Create charts, graphs, and reports to make the control easier to understand.
B) Stop using controls altogether.
C) Consult with upper management about the problem.
D) Devise new controls that meet departmental needs and are understandable to everyone who uses them.

Question

Quizplus · Accepted Answer

It is important for controls to be understandable to employees, but abandoning controls altogether is not a viable solution. Instead, the supervisor should work with the employees to devise new controls that meet their needs and are easy to understand. Consulting with upper management may also be helpful, but the ultimate responsibility for implementing appropriate controls lies with the supervisor. Creating charts, graphs and reports can be part of the solution, but may not be sufficient on their own.

When Controls Are Confusing or Too Sophisticated for Employees, the Supervisor