Casual listening is useful when receiving important instructions, resolving conflict, and providing or receiving critical feedback.

Question

Quizplus · Accepted Answer

Casual listening refers to listening without giving full attention or focus. It is not recommended in situations that require critical attention and understanding, such as receiving important instructions, resolving conflict, or giving/receiving critical feedback. These situations require active listening, which involves paying close attention, asking questions, and clarifying understanding.

Casual Listening Is Useful When Receiving Important Instructions, Resolving Conflict