In business writing, one should use third person for presenting pleasant ideas and second person for presenting unpleasant ideas.

Question

Quizplus · Accepted Answer

This statement is incorrect. In business writing, the use of first, second, or third person depends on the purpose and context of the message, not on whether the idea is pleasant or unpleasant. It is important to use a consistent and appropriate point of view throughout the message.

In Business Writing, One Should Use Third Person for Presenting