Which of the following is true of adjustment messages?
A)The inclusion of sales promotional material in such messages is strictly avoided.
B)They provide an opportunity for businesses to build a good reputation.
C) The word "grant" is routinely used in these messages while responding to customers.
D) They are usually written to customers requesting them to take back their claim.

Question

Quizplus · Accepted Answer

Adjustment messages provide a way for businesses to improve their relationship with customers by addressing and resolving complaints or issues. They can build trust and loyalty with customers.

Answer: D 
 Adjustment messages are typically written in response to a customer claim or complaint, but they are not necessarily requesting the customer to take back their claim. The purpose of the message is to address the issue and provide an appropriate solution or compensation. However, the use of the word "grant" is not a routine feature of adjustment messages.

A and C are incorrect because they do not accurately describe the characteristics of adjustment messages. Sales promotional material may be included in some cases, and the use of the word "grant" is not a common feature.

Which of the Following Is True of Adjustment Messages