_____ are defined as messages that are fair responses by businesses to legitimate requests in claim messages by customers.
A)Procedural messages
B)Adjustment messages
C) Inductive messages
D) Acknowledgement messages

Question

Quizplus · Accepted Answer

Adjustment messages are responses by businesses to legitimate requests in claim messages by customers. They are also known as claim adjustment messages and aim to resolve the customer's claim in a fair and satisfactory manner.

_____ Are Defined as Messages That Are Fair Responses by Businesses