Summarize the guidelines for breaking bad news to employees and the public.
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Q56: Sales promotional material must never be included
Q57: Email is the most effective channel for
Q58: Offering a counterproposal in a bad-news message
Q59: Legal and ethical risks can be avoided
Q60: When delivering negative organizational news, it is
Q62: Indicate the ways in which a bad-news
Q63: Discuss the risks and benefits of delivering
Q64: Describe the legal implications involved in denying
Q65: Explain how a counterproposal can be used
Q66: Describe the features of an effective claim
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