Which of the following can make the closing paragraph of a bad-news message pleasant?
A)Restating the refusal
B)Including a decision that merits an apology
C) Including a forward-looking idea
D) Inserting trite statements

Question

Quizplus · Accepted Answer

Including a forward-looking idea can make the closing paragraph of a bad-news message pleasant because it provides hope and suggests that the relationship between the sender and the recipient can be maintained.

Which of the Following Can Make the Closing Paragraph of a Bad-News