Angela wants to teach her employees how to handle customer service complaints efficiently. She creates a procedure manual that includes a step-by-step diagram with written instructions. In this case, the graphic used in the procedure manual is a _____.
A)bar chart
B)flowchart
C) pictogram
D) pie chart

Question

Quizplus · Accepted Answer

A flowchart is a diagram that presents the steps or actions in a process and how they relate to one another. It is commonly used in procedural manuals or standard operating procedures as it effectively presents the order of tasks to be performed.

Angela Wants to Teach Her Employees How to Handle Customer