The balanced scorecard perspective that focuses on using a firm's intellectual capital to adapt to customer needs through product or service innovations is the:
A)learning and growth perspective
B)internal business perspective
C)customer value perspective
D)financial perspective

Question

Quizplus · Accepted Answer

The learning and growth perspective focuses on using a firm's intellectual capital to adapt to customer needs through product or service innovations. This perspective aims to improve the skills and knowledge of employees for the development of new products or services to meet customers' changing demands.

The Balanced Scorecard Perspective That Focuses on Using a Firm's