To assist a company in handling customer's technical support problems, a representative can use the ________ system to look up the answers to unknown questions.
A) knowledge management
B) value engineering
C) knowledge engineering
D) earned value management

Question

Quizplus · Accepted Answer

The knowledge management system is designed to store and share information, including answers to frequently asked questions or solutions to common technical issues. This allows representatives to quickly access the information they need in order to assist customers with their problems. Value engineering, knowledge engineering, and earned value management are not directly related to customer technical support.

To Assist a Company in Handling Customer's Technical Support Problems