Companies can pursue any of which of the following three strategies,called value disciplines,for delivering superior customer value?
A)customer intimacy,operational excellence,and focus
B)operational excellence,customer intimacy,and product leadership
C)operational excellence,overall cost leadership,and differentiation
D)product leadership,customer intimacy,and focus
E)employee relations,product leadership,and overall cost leadership

Question

Quizplus · Accepted Answer

The three value disciplines that companies can pursue for delivering superior customer value are operational excellence, customer intimacy, and product leadership. Option B correctly lists all three value disciplines. Option A includes "focus" which is not a widely recognized value discipline. Option C includes "overall cost leadership" which is a part of operational excellence. Option D includes "focus" which is not a widely recognized value discipline. Option E includes "employee relations" which is not a recognized value discipline.

Companies Can Pursue Any of Which of the Following Three