Customer service issues are always identified through a formal review process within a small firm.
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Q1: Initial CRM support efforts should be made
Q2: The ability to enjoy one-on-one contact with
Q3: Customer relationship management means different things to
Q4: Evoked sets are features or characteristics of
Q6: A consumer's recognition of a problem can
Q7: Addressing a customer by name typically means
Q8: Small businesses must strive to understand post-purchase
Q9: Only three classes of needs-social, psychological, and
Q10: Post-purchase dissonance and consumer complaints are both
Q11: In the information search and evaluation stage,
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