If a small plumbing company is installing a TQM program, management should be aware that
A) quality must become a very important goal of the entire business.
B) ISO 9000 will be the controlling criterion.
C) costs cannot be allowed to limit quality goals.
D) acceptance sampling may be necessary.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is a management approach that emphasizes the importance of quality in all aspects of a business. It involves a continuous improvement process and a focus on meeting customer needs and expectations. Therefore, if a plumbing company is implementing a TQM program, management should understand that quality must be a very important goal of the entire business, not just a department or function.

If a Small Plumbing Company Is Installing a TQM Program