Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.

Question

Quizplus · Accepted Answer

Measuring quality in a service business involves multiple dimensions such as reliability, responsiveness, assurance, empathy, and tangibles, which are not solely determined by customer feedback. It requires a comprehensive approach including surveys, observations, and performance metrics, making it complex and multifaceted.

Measuring Quality in a Service Business Is Easier Than Measuring