_______________ confirmation is when the service provided was better than expected.
A) Negative
B) Neutral
C) Positive
D) Potential
E) Unexpected
Correct Answer:
Verified
Q8: The technical core typically is in the
Q9: The goal of relationship marketing is to
Q10: The term _ describes that part of
Q11: High-contact encounters between customers and service organizations
Q12: The prepurchase stage begins with _.
A)perceived risk
B)formation
Q14: Many service dramas are loosely scripted, which
Q15: Which of the following is NOT a
Q16: Reliability, ease of use, and customer support
Q17: Which of the following is NOT a
Q18: The service delivery system is composed of
A)Inanimate
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