A system that groups activities on the basis of work or customer flow is known as ________.
A)unity of command
B)scalar chain
C)process departmentalization
D)control departmentalization
E)individualized departmentalization

Question

Quizplus · Accepted Answer

Process departmentalization groups activities based on the work flow or customer flow, where similar activities are grouped together to form a department. Unity of command refers to the principle where an employee should have one boss to report to, scalar chain refers to the hierarchy of authority in an organization, control departmentalization refers to grouping activities based on the level of control required, and individualized departmentalization refers to creating departments for specific employees.

A System That Groups Activities on the Basis of Work