The Balanced Scorecard perspective that describes the internal processes needed to provide value for customers and owners is the ____ perspective.
A)customer
B)internal business process
C)learning and growth
D)financial
E)none of these

Question

Quizplus · Accepted Answer

The internal business process perspective of the Balanced Scorecard focuses on the processes and operations necessary to provide value for both customers and owners. It includes areas such as innovation, operations, and customer service, all of which are essential for achieving financial success. The other perspectives (customer, learning and growth, and financial) each have their own specific focus within the Balanced Scorecard framework.

The Balanced Scorecard Perspective That Describes the Internal Processes Needed