When using the direct approach to deliver bad news, the closing could often include a(n) ________.
A) apology
B) description of the actions being taken to avoid similar mistakes in the future
C) action step for those who want to appeal or contest the bad news
D) explanation for the bad news
Correct Answer:
Verified
Q10: Because your main idea in a bad-news
Q11: In which of the following situations is
Q12: What is the best medium to deliver
Q13: You should use the indirect approach to
Q14: You should use the direct approach to
Q16: In which of the following situations is
Q17: The primary advantage of using the direct
Q18: A negative message using the _ approach
Q19: You should use the indirect approach to
Q20: The _ approach to organizing negative messages
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