When using the direct approach to deliver bad news, the opening of your message should ________.
A) include a goodwill statement aimed at maintaining a good relationship with the reader
B) offer explanations for the bad news
C) give a clear statement of the bad news
D) provide an apology
Correct Answer:
Verified
Q2: You need to convey to a customer
Q3: You should use the direct approach to
Q4: The direct approach for delivering bad news
Q5: As an executive in the Admissions Office
Q6: You should use the direct approach to
Q7: You should use the direct approach to
Q8: As a Fire Insurance Claims Adjuster with
Q9: Which of the following is NOT a
Q10: Because your main idea in a bad-news
Q11: In which of the following situations is
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