You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
B) the reader has an emotional investment in the situation
C) the bad news is not expected by the reader
D) the bad news will not come as a shock to the reader

Question

Quizplus · Accepted Answer

The direct approach is best used when the bad news is not unexpected by the reader, as it is clear and straightforward in delivering the message without beating around the bush. This approach is not meant to soften the blow of the negative news. If the reader has an emotional investment in the situation, the indirect approach may be more appropriate.

You Should Use the Direct Approach to Organize Negative News