You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) you need to maintain a close working relationship with the reader

Question

Quizplus · Accepted Answer

The direct approach should be used when the negative news is routine or minor because it allows the reader to quickly understand the issue and move on to finding a resolution. Softening the blow or maintaining a close working relationship may be more important in situations where the negative news is more significant and emotional investment is higher.

You Should Use the Direct Approach to Organize Negative News