The ________ approach to organizing negative messages opens with the reasons behind the bad news before presenting the bad news itself.
A) indirect
B) short
C) direct
D) informal

Question

Quizplus · Accepted Answer

The indirect approach to organizing negative messages starts with a buffer, which can be a neutral or positive statement, followed by the reasons for the bad news and concluding with the bad news itself. This approach is often used in situations where the bad news may be hard to accept or may have a negative impact on the receiver.

The ________ Approach to Organizing Negative Messages Opens with the Reasons