The discretionary behavior that is not part of an employee's formal job requirements, and that contributes to the psychological and social environment of the workplace, is called ________ behavior.
A) cohesive
B) withdrawal
C) networked
D) citizenship
E) associative

Question

Quizplus · Accepted Answer

The behavior described in the question is known as organizational citizenship behavior (OCB), which refers to voluntary actions by employees that are not explicitly part of their job description but contribute to the smooth functioning of the organization. These actions can include helping colleagues, being punctual and reliable, showing initiative, and being respectful and courteous to others. OCB is important because it helps to create a positive work environment and can lead to better overall performance and productivity. Choices A, B, C, and E do not accurately describe this type of behavior.

The Discretionary Behavior That Is Not Part of an Employee's