Logan is an employee who processes health insurance forms. Initially he was criticized by his supervisor for sloppy work, but thereafter he improved considerably. Now he consistently processes his forms without errors and even does more than his fair share of work. However, Logan's supervisor has not responded to the extra effort he has put in, giving him no praise or monetary benefits. This leads Logan to believe that his supervisor is biased against him. According to the expectancy theory, in this situation, there is a problem in the ________ relationship.
A) performance-awareness
B) performance-achievement
C) performance-objectives
D) performance-reward
E) rewards-personal goals

Question

Quizplus · Accepted Answer

The expectancy theory states that motivation is based on the belief that if an individual puts in effort, it will lead to high performance and, in turn, lead to desired outcomes. In this scenario, Logan has put in extra effort to consistently process forms without errors but has not received any praise or rewards from his supervisor. This suggests a problem in the performance-reward relationship, as Logan expects his performance to be rewarded with praise or monetary benefits but this has not happened.

Logan Is an Employee Who Processes Health Insurance Forms