Consider the following short case as you respond to the next question: Amanda is a partner in a CPA firm; she supervises a staff of ten professionals, some of whom are already licensed CPAs and some of whom are still working toward licensure. She is responsible for audits of independent bookstores in California, Nevada and Arizona. Amanda is concerned that the less experienced professionals she supervises are repeating the mistakes she and the more experienced professionals on her team made when they began auditing. She therefore wants to create a knowledge management system.Amanda's firm has set a goal that all audits be completed within seven days, regardless of the size and nature of the client. Thus, Amanda's team may be experiencing information overload due to:
A)Task and process parameters.
B)Information characteristics.
C)Both A and B.
D)Neither A nor B.

Question

Quizplus · Accepted Answer

The situation described in the case involves both task and process parameters (the goal of completing audits within seven days) and information characteristics (the potential for information overload due to the complexity and volume of audit information). Thus, both A and B are correct.

Consider the Following Short Case as You Respond to the Next