When a customer's expectations are not met,you will be more successful rebuilding the relationship if you
A)delay responding and hope the customer forgets about the complaint.
B)send a letter.
C)call the customer or schedule a face-to-face meeting.
D)request that a supervisor contact the customer.

Question

Quizplus · Accepted Answer

Personal communication is the most effective way to rebuild a relationship with an unhappy customer. Calling or scheduling a face-to-face meeting shows that you take their concerns seriously and are willing to work with them to find a resolution. Delaying a response or requesting that a supervisor contact the customer can make it seem like you are not taking ownership of the issue, which can damage the relationship further. Sending a letter can also seem impersonal and may not convey the necessary empathy and understanding.

When a Customer's Expectations Are Not Met,you Will Be More