The key to delivering customer satisfaction is to match ________ with ________.
A) company performance; the competition's performance
B) company performance; competitive prices
C) relationship building; performance tools
D) company performance; unique products
E) customer expectations; product performance

Question

Quizplus · Accepted Answer

Customer satisfaction depends on meeting or exceeding customer expectations. To do this, a company must match what the customer expects with the actual performance of their product or service. This makes choice E, "customer expectations; product performance," the best answer.

The Key to Delivering Customer Satisfaction Is to Match ________