When is a broken process fixed?
A) When the problem is prevented from happening again.
B) When everyone is happy with the process.
C) When the process becomes seamless.
D) When the hospital administrator determines that the cross-functional team is no longer needed.

Question

Quizplus · Accepted Answer

A broken process is considered fixed when the problem is prevented from happening again. This means that the root cause of the issue has been identified and addressed, and measures have been put in place to prevent it from recurring in the future. Simply making everyone happy with the process or making it seamless does not necessarily mean that the underlying problem has been resolved. And while the hospital administrator may determine that the cross-functional team is no longer needed, the process may still be broken if the underlying issue has not been fully addressed.

When Is a Broken Process Fixed