The performance management approach that requires managers to keep a record of specific examples of effective and ineffective performance is called:
A)behaviourally anchored rating scales.
B)behaviour observation scales.
C)critical incidents.
D)organizational behaviour modification.

Question

Quizplus · Accepted Answer

The approach that requires managers to keep a record of specific examples of effective and ineffective performance is called critical incidents. This method involves keeping a record of specific events or incidents in which an employee demonstrated exceptional or subpar performance. This helps to provide specific and objective feedback to employees and can assist in identifying areas for improvement. Behaviourally anchored rating scales (BARS) and behaviour observation scales (BOS) are other performance management approaches that focus on observable behaviours, but they do not necessarily involve keeping a record of specific incidents. Organizational behaviour modification involves using positive reinforcement to encourage desired behaviours and discourage undesired behaviours.

The Performance Management Approach That Requires Managers to Keep a Record