The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called
A)active listening
B)effective communication
C)the expression of feelings
D)"hearing" cues

Question

Quizplus · Accepted Answer

Active listening involves attending to and acknowledging both verbal and nonverbal communication from the client, which includes "hearing" cues and expressing empathy for their feelings. Effective communication also includes these elements, but active listening specifically focuses on the helper's behaviors during communication. The expression of feelings is a separate concept from active listening, although it may be a part of the nonverbal communication that the helper attends to. Therefore, the best choice is A) active listening.

The Behaviors of Helpers as They Attend to Both the Verbal