Outcomes such as customer satisfaction and dissatisfaction,complaints and complaint resolution,and customer perceived value would be considered ________ outcomes.
A)customer-focused
B)workforce-focused
C)product and process
D)leadership and governance

Question

Quizplus · Accepted Answer

Customer satisfaction, complaints and complaint resolution, and perceived value are all related to the experience and perception of the customer, making them customer-focused outcomes. Workforce-focused outcomes deal with employee satisfaction and development, product and process outcomes involve the efficiency and effectiveness of the production process, and leadership and governance outcomes relate to the overall management and decision-making of the organization.

Outcomes Such as Customer Satisfaction and Dissatisfaction,complaints and Complaint Resolution,and